Marc Littlefair

Marc Littlefair has a diverse work experience spanning over several years. Marc currently works at GoCardless as the Head of IT, starting in August 2023. Prior to this role, they held the position of IT Support & Workplace Technology Manager at GoCardless from February 2022 to August 2023.

Before joining GoCardless, Marc worked at Boston Scientific from August 2016 to January 2022 as the IT Services Manager. In this role, they were responsible for the day-to-day running of global IT services. Marc achieved key milestones such as designing and implementing a new ITSM platform and automations to improve resolution times for clients.

Marc also gained valuable experience at Landmark Information Group, where they held various roles. Marc was the Service Delivery Manager from September 2013 to December 2015, overseeing Service Desk, Monitoring, and Production teams across Europe. Marc successfully implemented ITIL-based processes and built strong relationships with customers, suppliers, and stakeholders. Prior to this, they served as the Technical Support Manager from March 2009 to September 2013, managing the Technical Support team and acting as the primary technical contact for key customers. Marc also worked as a Technical Support Team Leader from May 2005 to March 2009 and as a Technical Consultant from April 2000 to May 2005.

Marc began their career as a Support Technician at Montgomery Watson from July 1995 to December 1996. Marc also worked as a Contractor in various roles from May 1997 to March 2000. These experiences further contributed to their professional growth and skill development.

Marc Littlefair attended Holmer Green Upper School from 1990 to 1995, where they received a general education. After graduating from high school, in 1995 to 1996, Marc attended Aylesbury Training Group and obtained an NVQ degree in Information Technology. In addition to their education, Marc has also earned certifications such as ITIL Foundation, Microsoft Certified Professional, and Microsoft Certified Systems Administrator, although no information is provided regarding the institutions they obtained these certifications from or the specific years in which they obtained them.