Erica Cervantes

Erica Cervantes, MHR, SHRM-CP, currently serves as the Senior Director of Operations at GoHealth Urgent Care, a position held since September 2022. Previously, Erica held roles including Director of Enterprise Operations at the same organization, and Director of Urgent Care Operations at HCA Healthcare Physician Services Group from December 2018 to September 2022. Erica's experience also includes working as Regional Operations Manager/HR Manager at Richmond Wellness, where significant contributions were made to transform HR into a strategic business partner, and as Finance Business Development Manager at Dominion Management Services, LLC, focusing on improving business strategies during a turnaround phase. Erica’s educational background encompasses a Master of Science in Human Resource Management from Capella University, a Master of Arts in Human Services from Liberty University, and a Bachelor of Science in Health Administration with a concentration in Health Management from Liberty University.