Jake Meeks

Jake Meeks is an experienced training and communications manager with a strong background in developing training programs and improving onboarding experiences within various customer service-oriented organizations. Currently serving as the Training and Communications Manager at Golden Customer Care since August 2018, Jake has successfully built comprehensive curricula for new hires in both the Customer Service and Sales Divisions, integrating advanced adult learning concepts. Prior experience includes roles as Training and Quality Manager at Alorica, where Jake reduced new hire attrition by 15% and improved key performance metrics significantly, and as Training Manager at Convergys, where responsibilities included coaching training teams and managing curriculum design for multiple clients. Educational credentials include a Bachelor’s degree in Political Science, Philosophy, and English from Westminster University, completed in 2004.