Jakub Kopecky

Jakub Kopecky possesses extensive experience in customer support and technical analysis, currently serving as Customer Support Manager at GoodData since May 2018, with prior roles including Customer Support Team Lead and Sr. Customer Support Analyst. Jakub's background includes working as a Technical Support Analyst at Epicor Software and a Service Desk Analyst at Canadian Pacific Railway. Previous positions also include roles at FNZ as a Service & Support Analyst and at Dixons Retail as a Processing Associate. Jakub began the professional journey as a Business Analyst intern at Compass Communication a.s. Education includes a Master's Degree in Service Science, Management and Engineering from Masaryk University, and a Bachelor's Degree in Applied Informatics from Slovenská technická univerzita v Bratislave.