Sergio Bolanos

Sergio Bolanos is an accomplished Customer Support Systems Manager at GoPro, where a significant Salesforce Lightning conversion project was led, alongside the management of critical customer support tools and systems. With a focus on enhancing operational efficiency and customer satisfaction, Sergio's initiatives were pivotal in earning GoPro recognition as one of the best support teams by Newsweek in 2022. Previous roles include Global Quality Operations Manager, where key performance indicators and training programs were developed, and Technical Customer Support Supervisor, mentoring teams to ensure consistent service across global networks. Sergio also holds experience from Wells Fargo, Comcast, and Apple, and possesses a BA in Radio/TV/Film from San Jose State University.