Josh Rubin

Josh Rubin has a diverse work experience spanning multiple companies and roles. Josh most recently served as the Director of Customer Success at GoTab, Inc. In this role, they managed a team of 7 Customer Success Managers and 8 Customer Service Representatives. Josh designed executive reporting dashboards that contributed to the company's growth and success. Additionally, they implemented new Customer Success initiatives to decrease churn rate and improve customer satisfaction and retention. Josh also set performance goals for each department and provided feedback on methods for achieving those milestones.

Before their role at GoTab, Inc., Josh worked as a Senior Account Manager at the same company. Josh analyzed client requests, finding solutions or escalating them to the appropriate department until resolution. Josh provided clients with guidance on leveraging the platform for increased efficiency and revenue. Furthermore, they created and managed a customer support and talent development program.

Prior to their time at GoTab, Inc., Josh held several positions at different companies. Josh served as the Marketplace Manager at Joan's on Third from 2017 to 2021. Josh was the General Manager at Mainland Poke from 2016 to 2017. And from 2013 to 2016, they worked as an Assistant General Manager at Mendocino Farms Sandwich Market.

Josh Rubin attended Kendall College from 2009 to 2012, where they pursued a Bachelor of Applied Science degree in Culinary Arts and Related Services.