Tiarma Tampubolon

Tiarma Tampubolon currently serves as the Head of KYC - VP at GoTo Financial, where significant achievements include establishing an advanced KYC framework, leading a team of 27, and improving service level agreements by 99%, resulting in annual cost savings of approximately $2.3 million. Previously, Tiarma held various leadership roles at Citi from 2012 to 2019, including Credit Initiation and Collection Strategic Head, overseeing credit acquisition and collection strategies while managing external audits. Tiarma’s career also includes project management for financial automation and a focus on balance sheet control. Early experience at PT Bank Danamon Indonesia, Tbk. involved multiple managerial roles in reconciliation and transaction services, preceded by a research analyst position at the Disability Center of the University of Indonesia. Tiarma holds a Bachelor's degree in Social Sciences from the University of Indonesia.