Shane B.

Shane B. is an experienced professional in customer operations and client success, currently serving as Manager of Customer Operations at Gravie since November 2021, where Shane leads a team of Account Coordinators and consistently meets departmental goals. Prior roles include Implementation Manager at Icario, where Shane partnered with health insurance organizations for member engagement programs, and Senior Client Success Manager at Virgin Pulse, where strategic recommendations were developed to align with client objectives. Earlier experience includes roles at HealthFitness, overseeing service delivery for multiple clients, and at Life Time Inc., with a focus on biometric screening and personal training. Shane holds a Master of Public Health from A.T. Still University and a degree in Exercise Science from North Dakota State University.