Merissa Mercado

Merissa Mercado, SHRM-CP has work experience in various roles and companies.

From January 2021 until the present, they work as a Human Resources Generalist at Greater Cleveland RTA. In this role, they serve as a Human Resources liaison to approximately 700 employees across two work locations. Merissa has experience with a unionized workforce and provides advice to the operations management team on GCRTA's policies and procedures. Prior to this role, from January 2020 to January 2021, they worked as a Business Analyst at the same company.

In 2019, Merissa worked as a Management Development Program Intern at Greater Cleveland RTA from June to August.

Before joining Greater Cleveland RTA, Merissa worked as a Front Desk Attendant at American Campus Communities from October 2017 to April 2019.

Overall, Merissa Mercado, SHRM-CP has experience in human resources, business analysis, management development, and customer service roles.

Merissa Mercado, SHRM-CP, completed their Bachelor of Business Administration (BBA) degree in Human Resource Management and Finance at The University of Toledo, from 2016 to 2019. In addition to their degree, they have acquired several certifications. In 2022, they obtained a Certificate of Training and Development from Kent State University, as well as a Lean Six Sigma Green Belt from Cuyahoga Community College. Merissa also attained the SHRM - Certified Professional (SHRM-CP) certification from SHRM in 2022. Furthermore, they have completed various LinkedIn courses including Learning Excel 2016, Microsoft Teams Essential Training, OneDrive Quick Tips, OneDrive for Business Essential Training, OneNote 2016 Essential Training, Outlook 2016: Efficient Email Management, Outlook: Working with Multiple Calendars, PowerPoint 2016 Essential Training, PowerPoint 2016: Tips and Tricks, Time Management Fundamentals with Microsoft Office, Yammer Essential Training, Outlook 2016 Essential Training, Outlook 2016: Time Management with Calendar and Tasks, Outlook: Automating Your Email with Mail Rules, and Using Microsoft Teams and Outlook Together: Maximizing Productivity.