Carlton Santiago

Carlton Santiago is a dedicated IT professional with extensive experience in technical support and management. Currently serving as IT Service Desk Supervisor at Greater Philadelphia Health Action, Inc., Carlton oversees call ticket management, project implementation for hardware upgrades, and provides Tier 2 & 3 support. Previous roles include Technology Engineer at Vanguard/ Judge Technical Group, where Carlton offered technical support and managed hardware provisioning, and IT Support Analyst Supervisor at David's Bridal, overseeing various IT projects and training staff. Additional experience includes IT Helpdesk Analyst roles and senior customer engineering positions, showcasing a strong background in POS systems installation and network integration. Carlton holds a Technical Degree in Networking and Computer Technology.