Chioma Nwafor

Chioma Nwafor is a seasoned professional in customer care and quality assurance with extensive experience in managing operations and teams across various organizations. Currently serving as the Lead Customer Care and Quality Assurance at Green Africa since May 2023, Chioma is responsible for setting up and managing call center technologies and vendor relationships. Prior to this role, Chioma worked as a Customer Support Manager at Tek Experts, overseeing a team of software engineers and ensuring alignment with business goals through KPI monitoring. With a strong background in BPO services, Chioma held several leadership positions at iSON BPO, where notable achievements included establishing operations for major telecommunications clients. Chioma's career began at Spanco BPO as a Call Center Agent, and includes sales experience from roles at Office Depot Limited and Guinness Nigeria PLC. Academic qualifications include a Postgraduate Degree in Mass Communication from the National Open University of Nigeria.