Fellipe Marcondes

Fellipe Marcondes has a diverse work experience spanning various roles and industries. Fellipe started their career as the Founder of Toy Squad, where they successfully managed E-commerce strategies and platforms, conducted business development, and implemented market research and analysis. Fellipe then worked as a Customer Service Representative for Uber, demonstrating strong time management and crisis management skills. Fellipe also gained customer service experience at The Lord Black Irish Pub and Grafton College.

Fellipe later joined The Westin Dublin as a Customer Service Representative, providing attentive service to restaurant patrons and displaying extensive knowledge of food and beverage listings. At Drinks2u, Fellipe worked as an Assistant Event Manager, showcasing leadership and mentoring abilities, sales focus, and business development skills. Fellipe also served as a Sales Assistant, delivering exceptional customer service and building strong client relationships.

Fellipe's technical support experience includes roles at Wipro, where they provided Tier 1 and Tier 2 customer support for enterprise clients. Fellipe handled various technical inquiries, including account management, API calls, and debugging product bugs.

Prior to their current role at Greenhouse Software, Fellipe worked at Zendesk as a Technical Support Specialist Engineer. Fellipe was responsible for serving as the first responder to customer queries related to Zendesk's multi-product platform and providing support in Portuguese and English. Their main focus was to guide customers to resolution with minimal effort on their part.

Overall, Fellipe Marcondes has demonstrated a strong customer service orientation, technical support expertise, leadership abilities, and business development skills throughout their diverse work experience.

Fellipe Marcondes has a diverse education history that spans several institutions and fields of study. In 2005, they began their Bachelor of Technology (BTech) degree in Computer Science at Universidade Presbiteriana Mackenzie. However, they did not complete this degree and it remains incomplete.

In 2008, Fellipe entered Universidade Presbiteriana Mackenzie again and this time pursued a BTech degree in Information Systems, which they successfully completed in 2012.

To further enhance their language skills, Fellipe attended language schools in Dublin. In 2017-2018, they studied at Grafton College to improve their general English skills. In 2019, they attended ISE Dublin to focus on English Language and Literature.

In 2015, they obtained a CEA Certification from SP Bancarios, specializing in Investments.

More recently, Fellipe pursued a Higher Diploma in Science in Financial Technology at Dublin Business School from 2020 to 2022.

In addition to their formal education, Fellipe has earned several certifications. In 2014, they obtained a CPA-10 certification from ANBIMA, indicating their expertise in the securities market. In 2015, Fellipe also received the CEA certification from ANBIMA, demonstrating their knowledge in investments. Fellipe has also obtained a Phone-Based Customer Service certification from LinkedIn in June 2021 and an IELTS Academic Certificate B2 from CES in September 2018.

Fellipe has also mentioned an "EMPRETEC" certification, but no further details about this certification, such as the institution and the date acquired, are available.