Troy Jones

Troy Jones, MBA, currently serves as the Manager of Customer Success at Greenlight Guru since June 2021, where responsibilities include leading customer success initiatives. Prior experience at Otis Elevator Co. from July 2013 to February 2021 involved positions such as Project Manager and Service Account Manager, focusing on project management, customer satisfaction, and revenue generation. As Project Manager, Troy ensured timely and budget-compliant project completion, while as Service Account Manager, over 300 elevator maintenance contracts were successfully managed. Earlier roles included Advertising Manager and Account Supervisor at The Purdue Exponent, where Troy led a revenue-generating team and supervised sales representatives. Educational credentials include an MBA in Marketing from Indiana University - Kelley School of Business and a B.S. in Management from Purdue University.