Paula Alegria

Paula Alegria is an experienced professional in the IT and translation sectors, currently serving as the Service Desk Manager at Greenstone Financial Services since February 2010. In this role, Paula focuses on enhancing team efficiency and response times to ensure high customer satisfaction. Prior positions include Service Desk Team Lead and IT Support Analyst, where Paula consistently met service level agreements and provided desktop and helpdesk support. As a self-employed freelance translator, Paula holds a NAATI accreditation for professional-level translation from Spanish to English. Educational qualifications include a Diploma of Management from KI Solutions, an ITIL Foundation Certification from Harbour IT, a Certificate III in Electronics and Computer Hardware Servicing from TAFE NSW, and a BA in Languages and Interpreting and Translation from Western Sydney University.