Jack Gray

Jack Gray is an experienced professional currently serving as the New Channels Manager at Greggs since September 2015, where responsibilities include managing all inbound customer contact and transforming data into actionable insights to enhance customer experience. Previous roles at Greggs included Customer Care Manager and Customer Experience Operations Manager, where Jack designed and delivered a mystery shopper program across 1,800 sites. Prior to Greggs, Jack worked at Pizza Hut Restaurants UK, progressing from a Cross Trained Team Member to a Bench Shift Manager. Jack holds a First Class Honours Bachelor's Degree in Business Leadership & Corporate Management from Northumbria University and is currently pursuing the Chartered Manager designation from the Chartered Management Institute.