Karla Ouros

Karla Ouros possesses extensive experience in software quality assurance and service delivery management, currently serving as a Service Delivery Manager, Scrum Master, and Software Quality Assurance Lead at GrooveTech since February 2020. Prior to this role, Karla worked at IBM from February 2013 to August 2019 in various positions, including Quality Assurance, where responsibilities encompassed exploratory testing, functional testing, and script writing. A noteworthy project involved successful management and execution of a migration between Bradesco and IBM Brazil as a Scrum Master. Earlier career experience includes roles such as a Process Analyst and SOX Audit Analyst, focusing on internal controls and compliance. Karla began their professional journey as an IT Technician at Luizinho Moto Peças, managing technical support and various IT and financial tasks. Educational qualifications include a Bachelor's degree in Engineering Technology from Centro Universitário Braz Cubas and certifications from ORACLE in People Software.