Fernando Eurico Sánchez Cateriano

Fernando Eurico Sánchez Cateriano has a diverse range of work experience. Fernando Eurico is currently working at Grupo Educa_d as the Gerente de Experiencia (CXO) y Contact Center. Prior to that, they held the position of Gerente de Procesos y Experiencia al Cliente at the same company. Fernando Eurico is also a Docente Escuela de Post Grado at Postgrado UPC since 2022.

In the past, Fernando worked at FutureLab as the Director Customer Experience (CX), where they were responsible for defining strategies and policies for customer experience transformation. Fernando Eurico also led digital transformation projects. At Universidad Peruana de Ciencias Aplicadas (UPC), they served as a Docente de la Facultad de Ingeniera, teaching various courses related to quality management and statistical analysis.

Fernando's previous roles include being the Gerente de Gesti\u00f3n de Experiencia de Alumnos and Gerente de Calidad de Servicio at Universidad Peruana de Ciencias Aplicadas, where they focused on improving student experience and implementing continuous improvement strategies. Fernando Eurico also worked as the Gerente de Divisi\u00f3n de Gesti\u00f3n de Proyectos y Experiencia Cliente at Banco Financiero del Per\u00fa and held various positions at Telefonica del Peru, Telefonica Moviles Per\u00fa, and BellSouth Per\u00fa, where they gained experience in product development, quality management, and process improvement.

Fernando Eurico Sánchez Cateriano completed their Master of Business Administration (MBA) in Business Administration at UQAM | Université du Québec à Montréal from 2012 to 2014. Fernando Eurico then pursued a Master's degree in Leadership and Management in the Education Sector at Universidad Peruana de Ciencias Aplicadas from 2014 to 2015. In 2011, they attended the PAD Program for General Management. Prior to that, they obtained a Master's degree in Operations from CENTRUM in 2008-2009. Their Bachelor's degree in Economics was earned from Universidad Ricardo Palma from 1990 to 1995. Additionally, they hold certifications such as Black Belt and Master Black Belt from Universidad Peruana de Ciencias Aplicadas and Black Belt Six Sigma from Global Productivity Solutions.