Alicia Roxana Torres Contreras

Alicia Roxana Torres Contreras is an experienced professional in the fields of service management and process analysis, currently serving as Service Manager at Gtd Perú since August 2021. Previously, Alicia held roles as Service and Contract Manager at Telefónica and as a Senior Process Analyst at Fractalia, with earlier experience in quality control and cost management at ONPE and Atento Perú. Alicia's educational background includes a specialization in Agile Methodologies from Pacífico Business School, an MBA from the Escuela de Posgrado de la Universidad San Ignacio de Loyola, and a Master's degree in University Teaching. Additional qualifications encompass degrees in Engineering in Business and Systems, Telecommunications Management, and further certifications in cybersecurity and digital school management.