Brook Lam

Brook Lam is an experienced professional with a diverse background in customer experience management and team leadership. Currently serving as the Customer Experience Manager at Guardian Childcare & Education since November 2021, Brook leads a hybrid enrolments team, overseeing operational activities including recruitment, training, and performance management. Brook has also been a Senior Instructor at Pole Athletica since January 2013, delivering the PoleFit program and achieving notable competition success. Previous roles include Field Manager at the Australian Bureau of Statistics, Senior Account Manager at Booking.com, and various positions in teaching and client services, demonstrating a strong commitment to team development and operational excellence throughout a career spanning over 15 years.