Elaine Stanway McIcm

Elaine Stanway MCICM is an accomplished professional with extensive experience in customer service management, currently serving as Contact Centre Team Manager at Guardian Financial Services since April 2023. Prior roles include Head of Customer Service at Volution Ventilation UK and at a previous company seeking new opportunities, where Elaine focused on enhancing customer experience. With a strong background at Hyundai Motor UK, AXA UK, and Yell, Elaine has successfully managed teams, led customer service operations, and showcased expertise in areas such as helpdesk management, coaching, and project management. Elaine's educational background includes a BTEC General Certificate in Business Studies from Reading Technical College.