Sarah Smedley

Sarah Smedley is an experienced professional currently serving as a Solution Specialist III at Guardian Protection since August 2008. In this role, Sarah has successfully implemented development plans for Client Care Specialists, resulting in a notable increase in productivity. As a Subject Matter Expert, Sarah improved onboarding processes and employee retention by collaborating with the Training and Development Department. Additionally, as a Customer Support/Project Lead, Sarah developed training materials that enhanced customer issue resolution rates. Sarah's early career included managing a Customer Service team, focusing on quality and employee engagement. Sarah also worked as a Personal Life Coach on a freelance basis in 2020. Sarah holds a Bachelor's Degree in Business, Management, Marketing, and Related Support Services from Pennsylvania State University and obtained a coaching certification from the John C. Maxwell Certification Program.