Shadma Sultan

Shadma Sultan is a seasoned operations professional with over 13 years of experience in enhancing operational efficiency and client satisfaction across various company roles. Currently serving as Senior Operations Manager at Guardian World Health LLP, responsibilities include overseeing call center setup, optimizing agent productivity, and fostering a high-performance culture. Previous experience as Assistant Operations Manager at Credence Global Solutions involved managing debt collections and leading high-performing teams, while earlier roles included Senior Group Manager at Encore Capital Group and Collections Representative at Genpact. Shadma Sultan holds a Bachelor of Commerce from Extol Institute of Management.