Tai H.

Tai H. has a diverse work experience spanning several industries and roles. As of December 2021, Tai is currently working as an Account Manager at GuestReady Group. Prior to this, Tai worked at Key One Realty Group as an Operations Manager, where they were responsible for overseeing business development, managing relationships with stakeholders, and developing go-to-market strategies. Before that, Tai worked as a Vacation Rental Consultant at Livein Holiday Homes.

Tai also has experience in client account management, having worked as a Client Account Manager at Hometown from February 2019 to January 2021. In this role, Tai was responsible for prospecting and onboarding clients, managing property portfolios, and predicting potential competitive threats.

Prior to that, Tai worked in the hospitality industry, serving as a Sales Executive at IFA Hotels & Resorts and as a Club Lounge Manager and Guest Relations Officer at Millennium Hotels and Resorts. Tai excelled in these roles, implementing training protocols, managing property maintenance and billing, and improving guest satisfaction through customer review forms and monitoring systems.

Tai's earlier experience includes working as a Quality Management Coordinator at The Ritz-Carlton Kuala Lumpur, where they created monitoring and reporting systems for guest experiences, leading to improvements in concierge service and employee satisfaction. Tai also worked as an Event Operations Coordinator at Food and Hotel Malaysia, where they oversaw supplier management and project coordination for a yearly culinary event. Additionally, Tai worked as an Events Coordinator at Sama-Sama Hotels, where they gained experience in event coordination.

Overall, Tai H. has a strong background in account management, business development, hospitality, and event coordination, making them a versatile professional with a range of skills and experiences.

Tai H. obtained a Bachelor's Degree in Business and Hospitality Management from Oxford Brookes & Nilai University, Malaysia, between the years 2009 and 2015. In terms of additional certifications, Tai H. acquired a range of SEO (Search Engine Optimization) certifications from LinkedIn in June 2020, covering topics such as becoming an SEO expert, international SEO, local SEO, SEO foundations, keyword strategy, link building in depth, and SEO for videos. Additionally, Tai H. attained a certification in Marketing and Communications from the International Business Management Institute (IBMI) in February 2020. Other certifications include achieving elementary fluency in Spanish through Duolingo in September 2015, completing the Dale Carnegie Course for Young Adults at NILAI INTERNATIONAL UNIVERSITY in September 2013, participating in the Outward Bound program offered by Outward Bound Malaysia in May 2013, and obtaining an IELTS (International English Language Testing System) certification from IELTS BRITISHCOUNCIL in February 2018.