Jeff Johnson

Jeff Johnson began their career in 2004 at Synopsys as a Director of Customer Success, leading a customer support and consulting team on a top-2 global enterprise account with 15 direct and 25 indirect reports. Theirterritory included Texas, Europe, India, and Japan, with an annual revenue run-rate of over $12M. In this role, Johnson led competitive evaluations, resulting in displacement of other vendors across 3 customer divisions on 4 continents. In 2021, Johnson joined GuideCX as a Customer Success Manager. Theirrole involves helping companies visually layout implementation steps, assign tasks to customer/internal teams, provide transparency when there are issues/delays and receive notifications when a customer is stuck or hasn’t completed a critical step on their end.

Jeff Johnson has a Bachelor of Science in Electrical Engineering from Texas A&M University and a Masters of Science in Electrical Engineering from The University of Texas at Arlington. Jeff has also obtained certifications in Learning Jira Software from LinkedIn in June 2020, Machine Learning from Coursera in June 2020, Microsoft Certified: Azure Fundamentals from Microsoft in June 2020, Introduction to 5G from LinkedIn in May 2020, and Learning MATLAB from LinkedIn in May 2020.