Sagarika N.

Sagarika N. currently serves as the Director of Customer Success & VOC at GMG since January 2022. Previously, Sagarika held the role of Customer Experience Manager for the MENA region at Mumzworld.com from November 2020 to December 2021, focusing on customer service delivery and implementing voice of the customer initiatives. Prior experience includes managerial positions at Societe Generale Global Solution Centre, where responsibilities included enhancing customer experience and managing operations from November 2015 to November 2020 and overseeing performance improvements from February 2014 to June 2015. Sagarika began a career in customer service with roles at Accenture and Convergys, contributing to service quality and support for credit card users. Sagarika holds a Bachelor's degree from Oxford College, completed in 2008.