Kathi Skillstad

Kathi Skillstad is an experienced operations and customer experience manager with a diverse background in sales and leadership roles. Since January 2010, Kathi has served as the Senior Operations Manager and Customer Experience Manager at Hayneedle.com, focusing on departmental liaisons, customer advocacy, and project management. Prior to this, Kathi held multiple leadership positions at Bank of the West from 1981 to 2009, including Vice President roles in Telesales and Sales Management, where responsibilities included coordinating sales activities, ensuring optimal customer service, and developing comprehensive training programs for a large workforce. Kathi has a strong history of improving sales processes and delivering exceptional customer service through effective team training and communication.