Wayne Funnell

Wayne Funnell has extensive work experience in customer service and contact center management. Wayne currently serves as the NZ Customer Service Manager at GWA Group Limited since 2022. Prior to that, they held the position of Contact Centre Manager at Mercury from 2018 to 2022, where they transformed the contact center into a customer-focused, omni-channel environment.

Before their role at Mercury, Wayne worked as a Contact Centre Manager at The Warehouse Group from 2016 to 2018. Wayne also served as the Customer Enhancement Manager at Auckland Council from 2015 to 2016, where they implemented customer-centric design principles to enhance customer experience.

In addition, Wayne has experience in global contact center management at Fisher & Paykel Appliances, where they focused on providing excellent customer support. Wayne also held leadership roles at TOWER Insurance and ANZ, where they managed inbound service teams and optimized sales revenue targets.

Wayne has proven expertise in cost control, operational management, and developing diverse talent pools. Wayne has also demonstrated success in increasing customer satisfaction, implementing customer experience strategies, and improving services through customer-centric design.

Overall, Wayne Funnell's work experience showcases their strong leadership skills and their ability to deliver exceptional customer service and optimize business outcomes.

Wayne Funnell attended NaeNae College, but no specific details regarding their degree, field of study, or the duration of their education at the college are provided.