Leonard A. Carr Jr.

Leonard A. Carr Jr. serves as the Manager of IT Service Management for Gwinnett County Government, where responsibilities include overseeing IT Service Management and fostering collaboration for seamless service delivery to internal and external stakeholders. Previously, Leonard held various managerial roles, including Manager of End User Support, where Leonard A. successfully implemented key projects such as mobile device enablement and Microsoft Endpoint Manager, and improved service desk productivity. Leonard’s extensive experience spans roles as Supervisor of the IT Service Desk and IT Enterprise Administrator, demonstrating a strong focus on technical support, problem resolution, and system management. Academic qualifications include an MBA from Kennesaw State University and a Bachelor of Applied Science in Information Technology.