Ellen S.

Ellen S. has a comprehensive work experience in technical customer support and administrative roles. Ellen started their career as an Administrative Intern at Smarp Oy in January 2019 and later transitioned to an Administrative Coordinator role. In this position, Ellen demonstrated strong organizational skills by managing office inventory and equipment matters across multiple locations. Ellen also excelled in event planning and engagement activities, achieving high overall feedback ratings. Additionally, Ellen took charge of implementing a Mobile Device Management system and provided technical support to around 50 employees. Ellen'sresponsibilities also extended to optimizing travel booking processes and overseeing financial reporting. Ellen's contributions included completing sales and purchase invoices, managing employee expenses, monitoring outstanding invoices, and performing collections duties. Collaborating with the HR department, they played a key role in designing standardized onboarding and offboarding processes. Moreover, Ellen provided technical support to customers via email and successfully created an external Knowledge Base that significantly increased views. In 2022, Smarp Oy merged with COYO GmbH and became Haiilo, where Ellen continued their role as a Technical Customer Support Specialist with largely unchanged responsibilities.

Ellen S. began their education in 2014 at Åbo Akademi University, where they pursued a Master of Arts degree in English Language and Literature. Ellen completed their studies in 2020. In 2018, Ellen briefly attended Bishop's University, focusing on International Studies and Politics but did not obtain a degree in this field.

In terms of additional certifications, Ellen obtained the Google IT Support Specialization from Coursera in May 2021. Ellen also attained the Fundamentals of Digital Marketing certification from Google Digital Garage in January 2023.