Jessica Johnson

Jessica Johnson is an experienced customer service professional with a strong background in team management and operational support. Currently serving as Customer Service Team Manager at MCC Label and Customer Action Team Manager at Hally Labels, Jessica has demonstrated expertise in implementing systems like Zendesk for tracking customer feedback and enhancing satisfaction, driving significant improvements in NPS scores. Prior roles include Operational Support Manager at Jaybro, where Jessica provided onsite support and training, and New Work Officer at Visy, focusing on accurately setting up manufacturing jobs and training staff. Jessica holds a Certificate IV in Leadership and Management from Flexible Training Solutions and completed Year 12 at Wyndham College.