William Davis is a Senior Service Desk Analyst at Hannon Armstrong since November 2021, where responsibilities include onboarding new employees and developing PowerShell scripts to enhance IT efficiency. Prior experience includes serving as a Helpdesk Specialist Master at nLogic, providing tier 2 support for over 600 users and consistently meeting service level requirements. William began a career in technology as a Signal Support System Specialist in the U.S. Army, delivering tier 1 support to over 800 individuals and managing communication security protocols. William holds a degree in Cybersecurity Technology from the University of Maryland Global Campus, completing studies in October 2023.
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