Chris Cilengi

Chris Cilengi has experience working as a QA Manager at Harambee Youth Employment Accelerator since August 2017. In this role, responsibilities include end-to-end customer experience management, resource planning, development and implementation of quality processes, ensuring quality management systems achieve intended results, and implementing quality policies across departments. Prior to this, Chris worked as a Team Manager at Webhelp SA from April 2014 to January 2017. Duties included leading and supervising teams, planning and organizing, delivering results and meeting customer expectations, customer retention, coaching and developing employees, process improvement, conducting interviews, handling HR matters, and completing time sheets.