Donald Claing

Donald Claing has a significant amount of experience in managing customer service departments and inbound call centers across various industries such as healthcare, manufacturing, water authority, telecommunications, and courier services. Throughout their career, Donald has excelled in training and supervising customer service representatives, analyzing data and statistics, and ensuring that all call center metrics are met or exceeded. Donald's expertise also includes hiring, training, and terminating employees, as well as developing customer service feedback surveys and scripts to enhance the overall customer experience. Donald has been instrumental in implementing new call center protocols, managing major incidents, and providing technical support as a SAP Key User.