Kyle S.

Kyle S. is a skilled IT professional with extensive experience in service desk operations, currently serving as the Lead Service Desk Technician at Hasbro since June 2016. In this role, Kyle S. acts as a technical escalation point, manages service desk tickets, and mentors other technicians while also analyzing trends and creating detailed knowledge base documentation. Previous positions at Hasbro include Service Desk Technician, where Kyle S. consulted with numerous clients on diverse issues, and as a Service Desk Intern and Desktop Support Intern, where technical expertise was demonstrated through troubleshooting and system testing. Prior experience includes work as a Help Desk Analyst at Lifespan, providing first-level support and handling high-urgency issues. Kyle S. holds an Associate's degree in Computer Programming from the Community College of Rhode Island and has completed studies in Information Technology.