Eyal Horowitz

Eyal Horowitz is an experienced leader in customer success and technical account management, currently serving as the Director of Technical Customer Success and Critical Accounts Program at HashiCorp since April 2022, where Eyal oversees a $200M revenue portfolio and has successfully implemented a global critical account program leading to a 24% reduction in churn. Prior to this, Eyal held the position of Director of Customer Success for Strategic Accounts at New Relic, Inc., where significant growth in annual recurring revenue was achieved for Fortune 50 clients. Eyal's career includes roles at Hewlett Packard Enterprise as a Senior Customer Success Manager, achieving a 90%+ renewal rate, and at LivePerson as a Customer Success Manager, where innovative SaaS solutions were developed. Earlier in Eyal's career, positions as a Solutions Architect at NetApp and as Director of Infrastructure Architecture and Operations at Amdocs further solidified Eyal's expertise in infrastructure solutions and team management across multiple regions. Eyal holds a degree from The Open University of Israel.