William Davis

William Davis is a skilled IT professional with extensive experience in technical support and system analysis. Currently serving as a Senior Service Desk Analyst at Hannon Armstrong since November 2021, William has focused on onboarding and training new employees in security protocols and developing PowerShell scripts to enhance IT processes. Prior to this role, as a Helpdesk Specialist Master at nLogic, William provided tier 2 tech support for over 600 users, consistently meeting service level requirements. William's background includes serving as a Signal Support System Specialist in the U.S. Army, where tier 1 tech support was provided to over 800 personnel, along with responsibilities for managing telecommunications and classified cryptographic keys. William holds a degree in Cybersecurity Technology from the University of Maryland Global Campus, completed in October 2023.