Megan B.

Megan B. is a Commercial Manager at Hastings Direct since September 2024, with previous experience as a Commercial Manager - Spend and Engagement at Vanquis Bank from March 2023 to September 2024. In this role, Megan developed a UIOLI programme that successfully re-engaged 170,000 dormant customers and implemented an APR reduction programme targeting high-rate customers. Megan's background includes positions as a Product Manager at Vanquis Bank, where responsibilities included proposal development for Fees and Charges and risk event remediation, as well as Project Manager at 4most. With a strong foundation in customer operations, Megan progressed from Technical Remediation Manager to Customer Operations Strategy Delivery Lead at Vanquis Bank. Megan's educational background includes a BA (Hons) in Mathematics Education from the University of Greenwich and a Diploma of Higher Education in Mathematics and Physics from the University of Surrey.