Johnessa Smith, CSM, CSPO, CPM, AWS

Johnessa Smith has an extensive work experience encompassing various roles and industries. Johnessa currently works at HatchWorks as a Client Delivery Manager, where they oversee system implementation and management of patient care through a user-friendly application. In this role, they track task activity, reviews patient data, and reports on key metrics to increase effectiveness and efficiency.

Prior to HatchWorks, Johnessa worked at AustinCSI as a Manager within the company. Johnessa then joined AT&T as a Senior Digital Portfolio, Product, and Project Manager, where they managed the end-to-end product management lifecycle for digital products.

Before AT&T, Johnessa was a Project Manager at CARE, where they led the web team in a successful website re-launch and secured $50+ million in online fundraising. Johnessa also worked at Amerigroup as a Senior Marketing Account Manager, collaborating on strategic plans and executing outreach and education activities to increase membership growth.

Johnessa's career began at Intelsat as a Project Manager, where they gained experience in managing projects from 2004 to 2010.

Overall, Johnessa Smith has demonstrated their expertise in project management, product ownership, and customer engagement across various industries, leveraging their 16+ years of experience.

Johnessa Smith completed their education in 1996 at NVCC, where they obtained a degree in Liberal Arts and Sciences/Liberal Studies. In addition to their formal education, they have obtained several certifications throughout their career. In April 2019, Johnessa became a Certified ScrumMaster (CSM) through the Scrum Alliance. Later in June 2019, they obtained the Certified Professional Project Manager (CPPM) certification from Menlo Innovations. Johnessa also received the Certified Scrum Product Owner (CSPO) certification from the Scrum Alliance in September 2019. Additionally, they became an AWS Business Professional certified by Amazon Web Services (AWS) in June 2019.