Marco Delgado

Marco Delgado has a diverse work experience spanning different industries and roles. Marco is currently a Scrum Master at HatchWorks, starting in November 2021. Prior to that, Marco worked at Microsoft as a Worldwide Learning Solutioning Program Manager from August 2020 to November 2021.

Before their time at Microsoft, Marco held the role of Project Manager at POP from October 2017 to August 2020. In this position, they were responsible for managing and delivering small to mid-sized projects, ensuring objectives were met on time and on budget. Marco also served as the main point of contact for clients and the project team.

From July 2015 to October 2017, Marco worked at Experian as a CRM & Project Manager. In this role, they partnered with clients on various initiatives, such as lifecycle automation, loyalty marketing, and audience segmentation. Marco also led a team responsible for email and mobile campaign production, CRM/data solutions, and KPI analysis. Prior to this, Marco held roles as a Senior Account Manager and Account Manager at Experian, where they managed email campaign production and client relationships.

Marco's work experience also includes a role as a Customer Service Senior Representative at BodogNation from June 2011 to March 2012. Additionally, they served as a Customer Support Supervisor at Innovative Data Solutions from November 2006 to May 2011. In this position, Marco supervised and coordinated customer service tasks and provided feedback to workers.

Overall, Marco Delgado has a strong background in project management, client relationships, and customer service. Their experience spans industries such as technology, marketing, and customer support.

Marco Delgado obtained a Bachelor's Degree in Business Administration from Universidad Latina de Costa Rica in 2010. In addition, they have obtained several certifications including "OpenHack: Security, Compliance, and Identity Project Lead" from Microsoft OpenHack in February 2021, "OpenHack: Containers Project Lead" from Microsoft OpenHack in November 2020, "OpenHack: DevOps Project Lead" from Microsoft OpenHack in November 2020, "OpenHack: AI-Powered Knowledge Mining Project Lead" from Microsoft OpenHack in October 2020, "OpenHack: Dynamics 365 + Power Platform Project Lead" from Microsoft OpenHack in October 2020, "OpenHack: Serverless Project Lead" from Microsoft OpenHack in September 2020, and "Front-end Foundations" from Code School (specific month/year not provided).