Terena Chance

Terena Chance is an accomplished IT professional with extensive experience in managing teams and enhancing IT service operations. Currently serving as the Manager of IT Systems Operation for the ServiceNow Platform at Hawaiian Airlines, Terena has previously held key managerial roles at First Hawaiian Bank, Wynn Las Vegas, and Switch, demonstrating a strong ability to streamline processes, reduce operational costs, and improve service quality. Terena's early career included significant positions at Nationwide Power Solutions, Inc. and Mohawk Industries, where effective management and performance reporting contributed to successful IT service delivery. Academic credentials include a Bachelor's degree in Operations Technology from Northeastern University and an Associate of Science in Computer Networking from Dalton State College.