Operations Manager

About Us

At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.

From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.

What the job involves

In this dynamic role, you'll identify areas for improvement across various departments, manage projects from concept to completion, and collaborate effectively with a cross-functional team.  Bring your strong communication, problem-solving, and organizational skills to make a real impact on our company's success.

Responsibilities

• Lead operational programs that improve efficiency, effectiveness, and ultimately, customer satisfaction. Consider the impact of your work on all aspects of the customer journey.
• Partner with various stakeholders to ensure seamless program execution. Identify and address any roadblocks that could impact customer experience.
• Analyze operational processes across departments. Develop and implement programs that streamline workflows and optimize resource allocation.
• Tackle challenges that arise at the intersection of operations, engineering, finance, and service delivery. Develop solutions that consider both customer needs and financial constraints, while aligning with technical feasibility.
• Manage multiple projects and tasks simultaneously, adapting to changing priorities to ensure timely project completion.
• Communicate clearly with all stakeholders. Keep everyone informed on project progress and ensure a shared understanding of customer needs and goals.

Qualifications

• Bachelor's degree (preferably in business) or equivalent experience.
• 5+ years of experience leading and managing operational projects focused on process improvement in areas like inventory management, supply chain, customer service delivery, sales & operations forecasting, and new customer pilot launches.
• Proven track record of successfully implementing ERP system optimizations or process improvement initiatives.
• Proven ability to lead and manage multi-million dollar operational projects with cross-functional teams. Experience within professional services or consulting is a plus.
• Demonstrated commitment to continuous improvement. Possession of a PMP or Six Sigma certification is highly valued. Willingness to pursue one within the first year is a consideration.

Benefits and Perks

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)

• Options for medical, dental, and vision coverage for employees and dependents (for US employees)

• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

• 401(k) with 3% company matching

• Unlimited PTO

• Daily catered lunches in our San Francisco office

Hayden AI is committed to creating a diverse and inclusive environment that fosters learning from each other. We celebrate people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and are committed to providing a work environment free of harassment and discrimination. Hayden AI is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. To all recruitment agencies: Hayden AI does not accept agency resumes.

Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.