Dennis Gershowitz - Customer Success and Loyalty

Dennis Gershowitz is the Principal at DG Associates, with extensive expertise in customer success and loyalty, specializing in areas such as customer journey mapping, onboarding, customer experience solutions, and strategic planning. With a strong focus on enhancing customer satisfaction and loyalty culture, Dennis has worked with notable clients including Karl Storz and Lutron. In addition to leading DG Associates since 2006, Dennis serves on the Board of Directors for Hospital Maintenance Consultants and contributes as a Featured Contributor for the Help Desk Institute. In the academic realm, Dennis mentors students at the University of North Carolina Wilmington and has held various board positions in organizations such as the Technology Services Industry Association and the Chamber Music Society of Wilmington. Educational credentials include an MBA in Management and Organizational Behavior from Case Western Reserve University and a Certificate in Advanced Management from Pace University.