Jeffrey Craig

Jeffrey Craig is an experienced operations leader specializing in contact center management and customer experience enhancement. Currently serving as the Director of Operations at Healthfirst since February 2020 and Principal at Novel CX since December 2019, Jeffrey has re-imagined consumer contact centers to improve customer experience while addressing cost challenges. Previous roles include Program Director at TTEC, overseeing a $45MM budget and a large team across the US and Philippines, and Associate Director at Optum, managing high-value client relationships and driving revenue growth. Earlier career positions encompass various operational and managerial roles at Optum and Liberty Mutual Insurance, where Jeffrey developed teams and fostered a strong performance culture.