Sean Kinney

Sean Kinney has extensive experience in customer support operations and management, including roles at Heard, Maze, InVision, and Zendesk. At Maze, they established the company's first dedicated support department and implemented scalable workflows within Zendesk. At InVision, they grew the support team from six to over 80 employees, oversaw the design and implementation of a revenue-generating premium support program, and established best practices for leading a remote support team. At Zendesk, Sean worked as a Developer Evangelist, Technical Customer Success Manager, Operations and Knowledge Manager, and Customer Advocate (Level 2). Prior to their roles in customer support, they worked as a Help Desk Customer Support Specialist and Knowledge Base Coordinator at the University of Wisconsin-Madison.

Sean Kinney earned a Bachelor of Science in Materials Science and Engineering from the University of Wisconsin-Madison from 2004 to 2007. Prior to that, they earned another BS degree in Materials Engineering from Iowa State University from 2002 to 2004. Sean also has an ITIL v3 Foundations certification, but there is no information on where or when they obtained it.