Michael Youngblood

Michael Youngblood is an experienced escalation engineer currently working at Helion Technologies since April 2022. Prior experience includes serving as a Tier 2 Escalation Engineer at Simpatico Systems from May 2019 to February 2023, focusing on server, network, and workstation administration. Previously, Michael held the role of Senior Service Desk Professional and Escalation Point at D+H U.S. Operations, providing remote resolution support for Citrix Cloud Portal, PCs, servers, firewalls, and network issues from June 2013 to May 2019. Michael's long tenure at CSC from November 1999 to June 2013 included roles as a Major Incident Manager, responsible for driving problem resolution during major incidents, and as a Level 2 Helpdesk and Remote Resolution Technician, addressing software and hardware issues on the Raytheon Account.