Dakota Wolff N.

Dakota Wolff N. is an experienced professional in operations and customer service, currently serving as the Insurance Operations Team Lead at Alma since July 2023. In this role, Dakota focuses on managing daily operations of the Insurance Program while enhancing workflows and identifying potential risks. Prior to Alma, Dakota held several positions at Capsule from April 2020 to February 2023, including Customer Operations Manager and Customer Operations Lead, where responsibilities included overseeing call center operations, leading CRM transitions that resulted in efficiency gains, and supporting expansion into new markets. Dakota's career began at Trader Joe's as an Operations Manager, where skills in scheduling, team engagement, and customer experience were developed. Dakota holds a Bachelor of Science in Digital Filmmaking & Video Production from The Art Institutes, obtained in June 2012.