Jack Z.

Jack Z. is an experienced operations leader currently serving as the Senior Operations Lead for Eligibility at Alma since March 2023, where management of a high-performing team of over 12 associates is a key focus. Prior to this role, substantial experience was gained at Rocket Mortgage as a Team Leader in Business Operations, overseeing an $800 million loan underwriting pipeline while maintaining service level agreements and fostering relationships with underwriters. Jack Z. also held positions as an Executive Credit Underwriter and Executive Client Communications Specialist during tenure at Rocket Mortgage. Earlier experiences include roles at RE/MAX First and Beyond Juicery + Eatery. Jack Z. holds a Bachelor of Science degree in Human Resources Management and Services from Wilmington University and a high school diploma from Sterling Heights High School.