Samantha Bambina Loreto

Samantha Bambina Loreto's work experience includes the following roles:

1. Senior Customer Happiness & Improvements Specialist | Sustainability Committee member at Helloprint (March 2023 - Present)

- Promoted to Senior Specialist due to the impact of their actions on the efficiency of the CX center and other areas of the company.

- Expanded their role to focus on improvements in the customer journey.

- Analyzes quality indicators and conducts quality checks to improve processes and the customer experience.

2. Customer Happiness & Improvements Specialist | Sustainability Committee member at Helloprint (September 2022 - March 2023)

- Responsible for ensuring the quality of service provided by the company's CX Specialists.

- Finds effective methods to improve processes and the customer journey.

- Analyzes quality indicators and conducts quality checks.

3. Manager at Your Language Club (July 2018 - November 2022)

- Started as an English teacher and was promoted to manager of the academy.

- Expanded role to manage 11 onsite academies and online classes.

- Developed skills in management, scheduling, planning, and leading a team.

- Worked with teachers from diverse backgrounds, fostering an environment of learning and cultural understanding.

4. Volunteer at UNDP (February 2022 - June 2022)

- Worked with the Learning for Nature team to create an online course on Ecosystem Restoration.

- Gained understanding of ecosystem restoration principles and global policy frameworks.

- Learned the importance of listening to stakeholders and local communities.

- Developed an interest in climate change impact and policy.

5. Intern at Oficina de Proyectos Europeos del Ayuntamiento de Valenci (February 2021 - May 2021)

- Completed an internship at the European Projects Office of the City Council while studying Political Science.

- Worked on the Strategic Plan and Next Generation EU initiatives.

- Wrote reports for projects related to the European Regional Development Fund.

- Presented for Valencia's City Hall to become the 1st Global Ambassador of PM2.

Overall, Samantha Bambina Loreto has a diverse background with experience in customer happiness and improvements, language education management, volunteer work in the sustainability field, and an internship in European projects and policy.

Samantha Bambina Loreto began their education in 2012 at the Instituto Educacional Juan XXIII, where they obtained a Diploma del Bachillerato Internacional in 2013. Samantha Bambina then attended the Universidad Central de Venezuela from 2014 to 2016, earning a Grado en Ciencias Políticas y de la Administración Pública with a focus on Ciencias políticas y gobierno.

In 2018, Samantha pursued further studies at the University of Valencia, graduating in 2021 with a Grado en Ciencias Políticas y de la Administración Pública, specializing in Ciencias políticas y gobierno.

Continuing their education, they completed a short-term course at the International Business Management Institute (IBMI) in 2022, focusing on the Basics of Project Management. Samantha Bambina also studied at the Universitat Autònoma de Barcelona in the same year, exploring Uniòn Europea: Historia, Instituciones y Políticas.

Additionally, Samantha obtained a certification as a Certified Dixa Agent from Dixa in September 2022.