Eeva Jakobsson

Eeva Jakobsson possesses extensive experience in customer experience management and communications, currently serving as a Customer Experience Manager at HSL Helsingin seudun liikenne since January 2010. Key responsibilities include leading customer engagement projects, enhancing communication channels, and developing processes for customer interaction and feedback. Jakobsson's background includes roles such as Project Manager, overseeing communications for new information systems, and Communications and Services Specialist, focused on strategy development and service design. Prior experience at YTV Pääkaupunkiseudun yhteistyövaltuuskunta involved marketing and communication planning. Eeva Jakobsson holds a Master's Degree in Business/Corporate Communications from Aalto University and multiple degrees in marketing and communication from various institutions, underscoring a robust educational foundation in their field.