Laura Guerrieri

Laura Guerrieri has over 20 years of customer service experience across various industries. Currently serving as the Customer Service Representative Team Lead at Hertz Italia since June 2009, Laura provides support to customers by addressing inquiries, questions, and complaints in both front-line and back-office settings. Prior roles include Inbound Customer Service Representative at Alitalia Servizi SpA, where Laura managed customer calls related to bookings, and Outbound Credit Collector at Diners Club Italia. Laura also has experience in administrative roles as an Administrative Secretary at Locarno 4 Stars Hotel and as a Human Resources Administration Assistant at GE Capital Fleet Services. Additionally, Laura began their career as a Touristic Escort with Fourth Dimension Tours. Educational background includes a Diploma in Linguistic Studies from Santa Maria Ausiliatrice and a Test of English as a Foreign Language from Framingham State University.